I take your privacy and confidentiality seriously. This Privacy Policy explains how I, Dr. Virginia Guy, Counselling Psychologist, collect, use, and store your personal information in line with the UK GDPR and Data Protection Act.

 

What Information I Collect

I may collect personal information such as:

• Your name and contact details (e.g. email address, phone number)

• Information you choose to share when you get in touch or during therapy

I only collect what is necessary to provide you with safe and effective therapy. If you contact me but decide not to begin therapy, I will not keep your information for longer than necessary and will delete it when it is no longer required

​

How I Use Your Information

Your information is used to:

• Respond to your enquiries

• Provide therapy sessions

• Manage administrative needs such as appointment scheduling and communications

I will never share your personal data with third parties without your consent, unless there is a legal obligation to do so or if I have a duty of care to protect you or others from serious harm.

 

How Your Information Is Stored

All records are stored securely and confidentially. I use secure systems to keep your information safe.

I also use Heidi AI, a GDPR-compliant tool, to assist with note-keeping and administrative tasks. Any transcripts or documents generated are stored securely. Full details about this are included in your therapy contract.

 

How Long I Keep Your Data

Session records are retained for 7 years after therapy ends, in line with professional and legal requirements. After this time, records are securely deleted.

 

Your Rights

Under UK GDPR, you have the right to:

• Access the personal information I hold about you

• Request corrections to your information if it’s inaccurate

• Request deletion of your data where legally possible

If you’d like to exercise these rights, please contact me at enquiries@DrVirginiaGuy.com

 

ICO Registration: I am registered with the Information Commissioner’s Office (ICO) as a data controller.

​

Search Engine Optimisation (SEO) & Analytics

I use standard SEO tools, such as Google Search Console and Bing Webmaster Tools, to help improve my website’s visibility and performance. These tools collect anonymous information about how visitors find and interact with my site, such as which search terms were used and which pages are visited most often.

​

No personally identifiable information is collected or stored through these tools, and I do not use them to track individual users.

 

Further Information

If you’d like more details about how I handle your information including confidentiality, record-keeping, and use of secure tools like Heidi AI this is fully explained in your therapy contract, which you’ll receive before we begin working together.